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Jet Carrier – Burgundy

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Arrives by Monday, Aug 2
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Estimated Delivery Date: Thursday, January 1

Due to high demand, please allow at least 1-3 days for delivery.

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Product Details
Shipping & Payment
FAQs
About Us
Product Details


Take life’s journey together
A versatile yet detail-oriented pet carrier
There for pet parents who want to go anywhere, Prefer Pets is dedicated to creating a comfortable, safe, and smart travel experience for small animals. They take on challenges with an open mind and strive to use the knowledge they learn every day to constantly evolve and improve their products for pets and their happy owners.
Safe, comfortable, discreet!
Give your pet the best traveling experience ever
This pet carrier is compact and covers the basic needs for pets such as good ventilation and feeding windows with included interior detachable harness hook for the rowdy ones and a large secured pocket for extra goodies. This lightweight and comfortable carrier can be carried by hand or slung over a shoulder.
Travel as comfortably as your pet
Be as comfortable as your pet by carrying this bag by hand or slinging it over your shoulder. Never have to worry about flying, as it comes with a pet ID card and luggage tags.
For your pet’s next adventure
It allows your pet to nestle in for premium comfort long travels! In the car, on the train, on the plane, or out and casual you can use the convenient bag handles or elongated straps.
A perfect home for on-the-go
For your travel mate
Travel everywhere with your pet
Travel everywhere in premium convenience for your small dog or cat with this amazing pet carrier by Prefer Pets Travel Gear. Airline approved, compliant with in-cabin carry on regulations of most airlines.
Comfortably spacious
With dimensions of 17”L x 11”H x 10”W, this pet carrier is recommended for a maximum weight of 16 lbs. Please measure your pet’s length (neck to base of tail) and height (floor to top of shoulder) before purchase.
Discreet travel
With two zipper entries supported by durable mesh which offer excellent ventilation and allow for greater visibility, this pet travel carrier is a discreet way to carry your pet.
Machine washable
Wash the air-dry poly fleece base liner safely and effortlessly in the washing machine. The coated polyester woven fabric exterior can be easily cleaned with soapy water and air dry.
Check the measurements
As pet’s shapes and sizes can vary depending on their length, shape, and height, please make sure to consult the measurements before you make a purchase. As a general rule, your pet should be able to stand up and turn around comfortably when fully zipped into the bag.
About Prefer Pets

My husband and I started Prefer Pets in 2006 on an afternoon drive to Victory Park in Pasadena CA, to spend a lovely Saturday with our 2 pekes, Button and ShoSho. On our way there, our boy Button escaped from the carrier that we had bought at a pet box store and proceed to play with us by running around on the floor of the car, ducking under the car seats, and finally wedging himself behind the brake pedal (Button being a tiny 3 months old at the time). Luckily, we were able to stop the car without any injury.This is when we knew we need to have a better carrier to travel safely with our 2 fur-kids.

From our first carriers, original duffel and original backpack, created with features and functions that we wished we had on that day, we have persistently evolve the designs of our bags based on feedbacks and pressure points from real customers and from our own journeys with Button and ShoSho as they grew older. Every Prefer Pets product that we make, it is with the thought of what we would want ourselves in term of mindful designs, quality material & construction, and customer service when we were buying pet products for Button and ShoSho.

Today, we proudly remain a family business and are still based in Southern California, and while our little boy and little girl are no longer with us, we are committed to continue making quality travel carriers for pets and the people who loves them, for enjoying life’s journey with their own Buttons and ShoShos.

Designed In
Rancho Cucamonga, California
Established
2006
Brand values
Small Batch

4 GREAT REASONS TO BUY FROM US:

  • Over 37,000 happy customers worldwide
  • Real people on our support team ready to help
  • We proudly offer a full satisfaction guarantee. Our highest priority is to make you happy, so every order comes with a 60-day money back guarantee!
  • 100% Safety & Security Guaranteed. At petsaretherapy.com, we take your security and privacy very seriously. Shop safely using the world’s most popular and trustworthy payment methods!

BUY WITH CONFIDENCE

We truly believe in the best customer support, meaning we will do whatever it takes to make sure you have a positive purchase experience. We respond to emails within 24 hours and always make sure all your concerns are answered ASAP.

  • Easy Returns. All our products are backed with 60-day money back guarantee. Just contact us and we will refund the purchase price.
  • Risk-Free Purchase: Our Buyer Protection covers your purchase from click to delivery so you can shop with peace of mind.
  • 100% Satisfaction Guarantee: All our products are backed with 60-day money back guarantee. If for any reason you’re not completely satisfied with your purchase, contact us for a product refund. We’ll be more than happy to assist you.
Shipping & Payment

Shipping and delivery

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

We are working on shipping our products world wide, but as we provide 1 to 3 day shipping, we can only ship within the United States at this point in time

What about customs?

We are currently not shipping to overseas customers..

How long does shipping take?

Our shipping time is 1 to 3 business days within the US

Location *Estimated Shipping Time
United States 1 to 3 Business days
*This doesn’t include our 1 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 1-2 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Refunds & returns policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 1 to 3 business days not including 1 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Pets are therapy (i.e. delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://petsaretherapy.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (3 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

FAQs

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

Will I be charged any shipping, customs or duties fees?

No, however within the US shipping time is 1-3 days, but with shipping costs. Outside the US where shipping typically takes longer shipping will be free.

When will you ship my order?

If you order an in-stock item within the US, we’ll ship it within 1 working days. Outside of the US within 3.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, within the US, delivery is guaranteed within 1-3 business days, and outside of the US, 5-20 business days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@petsaretherapy.com

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@petsaretherapy.com

About Us
Customer commitment

We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.

Passion for our work

We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure.We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.

Inspiration and creativeness

Get the treat that you deserve and indulge yourself in your favorite merch, we cater for all tastes. Shopping has never been more enjoyable!

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